One of Britannica's visions is to transform learning inside and outside classrooms by inspiring curiosity and instilling the joy of learning. Teachers – who are key enablers in realising this vision – spend a significant amount of time preparing for class, asserting control and marking assignments. While these activities are necessary, they don't do enough to unleash student potential.

Tríona Butler Lavery is an Experience Design Lead at Google in London, working as part of the Google AI team. Previously, Tríona was based in California where she worked for over 5 years as a UX lead for Google's home products and experiences. Designing for the home meant building a deep understanding of what'home' means, understanding households, their needs and aspirations in order to define a product strategy in support of this. In her current work, she is exploring a human-centred approach to shape the next generation of AI based products and experiences. AI is spurring a paradigm shift in computing, what is the role of a designer in this new era?

There are two broad – and distinct – areas of application of AI and machine learning in which the ICRC has a particular interest: its use in the conduct of warfare or in other situations of violence; and its use in humanitarian action to assist and protect the victims of armed conflict. This paper sets out the ICRC's perspective on the use of AI and machine learning in armed conflict, the potential humanitarian consequences, and associated legal obligations and ethical considerations that should govern its development and use. AI and machine-learning systems could have profound implications for the role of humans in armed conflict, especially in relation to: increasing autonomy of weapon systems and other unmanned systems; new forms of cyber and information warfare; and, more broadly, the nature of decision-making. In the view of the ICRC, there is a need for a genuinely human-centred approach to any use of these technologies in armed conflict. It will be essential to preserve human control and judgement in applications of AI and machine learning for tasks and in decisions that may have serious consequences for people's lives, especially where they pose risks to life, and where the tasks or decisions are governed by rules of international humanitarian law.

It's no secret most businesses are playing catch up with their customers. Most organisations have a Customer Experience strategy in place, but our research reveals just 14 percent feel they are ahead of the market's expectations. The banking sector in particular is struggling in this regard. Competition from disruptive brands like Atom Bank, Monzo, and N26 has drawn people away from traditional institutions and towards more user-friendly platforms that cater to the way they prefer to do their banking. Customer retention has not traditionally been a major concern for established financial institutions, but this is quickly changing and they are now rushing to play catch up.